Job Openings
Explore open positions in Phillippines
Director
Operations
Qualification : Proven management and relationship management experience at a senior strategic level.
Shift: Night
Work Mode: Office
Experience Required:
- Extensive experience managing operational customer service teams.
- Established track record of exceeding KPIs, SLAs, and quality targets.
Skills:
- Strategic planning and customer focus
- MI/BI analysis and recommendations
- Leadership and people management
- Relationship building and stakeholder management
- Excellent communication and negotiation skills
Operations Manager
Operations
Qualification : Strong background in Insurance, BFSI, or Contact Center Operations.
Shift: Night
Work Mode: Office
Experience Required:
- 5+ years in BPO/Shared Services.
- 2+ years as an Operations Manager.
- Experience managing claims, policy servicing, or customer support teams.
- Proven track record of achieving KPIs, SLAs, and client satisfaction.
Skills:
- Leadership and stakeholder management
- Analytical and data-driven decision making
- Excellent communication and presentation skills
- Ability to work in a fast-paced environment
Team Lead
Operations
Qualification : Background in claims, policy servicing, billing, or protection products preferred.
Shift: Night
Work Mode: Office
Experience Required:
- Minimum 2 years as Team Lead or Supervisor.
- Experience in Insurance, Financial Services, or Contact Center operations.
- Ability to manage KPIs, SLAs, and customer experience metrics.
Skills:
- Leadership and coaching
- Performance management
- Communication and stakeholder management
- Attention to detail and compliance
- Adaptability and results orientation
Manager – Forecasting & Planning
WFM
Qualification : College graduate of any program.
Shift: Night
Work Mode: Office
Experience Required:
- 8–12 years in Forecasting, Workforce Analytics, and Capacity Planning.
- Experience with Time Series, Regression, and Correlation Analysis.
Skills:
- R Studio, Python, Excel, Power BI
- WFM platforms
- Strategic thinking
- Leadership and stakeholder management
- Problem solving and communication
Team Lead
WFM
Qualification : College graduate of any program.
Shift: Night
Work Mode: Office
Experience Required:
- Minimum 2 years of supervisory or coordination experience.
Skills:
- Coordination and reporting
- Problem solving
- Compliance and escalation management
- Reporting tools and WFM systems
Senior Forecasting Analyst
WFM
Qualification : Bachelor's in Statistics, Mathematics, Data Science, or equivalent.
Shift: Night
Work Mode: Office
Experience Required:
- Minimum 5 years in Forecasting and Workforce Analytics.
Skills:
- Time Series, Regression & Correlation Analysis
- R Studio, Python, Excel, Power BI
- NICE IEX, Verint or similar WFM tools
- Advanced Analytics & Modeling
- Stakeholder communication
Real-Time Analyst
WFM
Qualification : College graduate of any program.
Shift: Night
Work Mode: Office
Experience Required:
- Minimum 2 years of relevant WFM/Scheduling experience.
Skills:
- WFM Platforms
- Microsoft Office Suite
- Planning and optimization
- Compliance and data accuracy
- Attention to detail
Customer Service Representative
Operations
Qualification : At least College Level.
Shift: Night
Work Mode: Office
Experience Required:
- Minimum 2 years of BPO experience with Billing and Collections.
Skills:
- Excellent Communication Skills
CSR
Operations
Qualification : At least HS Graduate
Shift: Night
Work Mode: Work from Office
Experience Required:
- Minimum of 1 year BPO experience.
Skills:
- Excellent Communications Skills
